Privacy Policy

1. Scope & legal framework

This policy applies to personal information that Ventura Spray Inc. (“Ventura,” “we,” “us,” or “our”) collects through this website. “Personal information” means information about an identifiable individual, as defined under the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).

We handle personal information in accordance with PIPEDA and, where applicable, substantially similar provincial privacy legislation (such as Quebec’s Law 25, and the Personal Information Protection Acts of British Columbia and Alberta). Our commercial electronic messages are governed by Canada’s Anti-Spam Legislation (“CASL”).

2. Who is responsible

Ventura is accountable for the personal information in its custody and control. We have designated a Privacy Officer who is responsible for our compliance with this policy and applicable privacy law. You can reach our Privacy Officer using the details in the contact section below.

3. Information we collect

We collect personal information in two ways:

Information you give us

When you submit our quote-request or contact form, or otherwise correspond with us, we collect the details you choose to provide, which may include:

• Your name and the name of your company or organization;
• Your business email address and telephone number;
• The industry you operate in and the products or applications you are interested in;
• The content of your message, enquiry, or quote request; and
• Any other information you voluntarily include in your communications with us.

Because Ventura is a business-to-business supplier, the information we collect is generally business-contact information provided in a commercial context.

Information collected automatically

When you visit this website, certain technical information may be collected automatically by our hosting provider and analytics tools, such as your IP address, browser type and version, device and operating system, referring website, and the pages you view and actions you take on our site. This information helps us operate, secure, and improve the website.

4. Why we collect it

We identify the purposes for which we collect personal information at or before the time of collection. We use personal information to:

• Respond to your enquiries and prepare and deliver the quotes you request;
• Provide, and follow up about, our products, services, and technical support;
• Communicate with you about your account, orders, or business relationship with us;
• Operate, maintain, secure, analyze, and improve our website and offerings;
• Send you commercial or informational messages where permitted (see CASL); and
• Comply with our legal and regulatory obligations.

We will not use your personal information for a new purpose that is materially different from the purposes above without first obtaining your consent, unless permitted or required by law.

5. Consent & your choices

We collect, use, and disclose personal information with your consent, except where collection, use, or disclosure without consent is permitted or required by law. Depending on the sensitivity of the information and the circumstances, your consent may be express (for example, when you submit a form) or implied (for example, when you provide your business card or email us directly).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may no longer be able to provide certain products, services, or responses to you. To withdraw consent, contact our Privacy Officer using the details below.

6. Cookies & analytics

This website may use cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use it. We may use a web-analytics service (such as Google Analytics) that sets cookies and processes usage data on our behalf to produce aggregate reports about site traffic and performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function. Where required by law, we will ask for your consent before placing non-essential cookies.

7. Electronic communications (CASL)

We send commercial electronic messages only in compliance with CASL. This means we send such messages where you have given express or implied consent (for example, because you requested a quote, are an existing customer, or have an ongoing business relationship with us), and we identify ourselves and include a working unsubscribe mechanism in our messages.

You can opt out of our commercial electronic messages at any time by using the unsubscribe link in any such message or by contacting us directly. We will give effect to your request promptly, as required by law.

8. Sharing & service providers

We do not sell, rent, or trade your personal information. We may share personal information in the following limited circumstances:

• Service providers: with third parties that perform services for us — such as website hosting, form processing, analytics, email delivery, and IT support — who are authorized to use the information only as needed to provide those services to us;
• Our suppliers: where necessary to fulfill a quote or order you have requested (for example, coordinating with our manufacturing partner);
• Legal and safety reasons: where required or permitted by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety or that of others; and
• Business transactions: in connection with a corporate transaction such as a merger, financing, or sale of assets, subject to appropriate confidentiality protections.

We require our service providers to protect personal information through contractual and other means that provide a comparable level of protection to that described in this policy.

9. Storage & cross-border transfers

Personal information may be stored and processed in Canada or in other countries (for example, the United States) where our service providers operate. While personal information is in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful requests for access by courts, law enforcement, and government authorities.

We use service providers that we believe maintain reasonable safeguards. If you would like more information about our cross-border handling practices, please contact our Privacy Officer.

10. How we protect information

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold, intended to protect it against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. These measures may include encryption in transit, access controls, and limiting access to personnel who need it. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

11. How long we keep it

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to maintain our business records, and to comply with our legal, accounting, or reporting obligations. When personal information is no longer required, we take reasonable steps to securely destroy, erase, or anonymize it.

12. Access, correction & your rights

Subject to certain exceptions permitted by law, you have the right to:

• Ask whether we hold personal information about you and request access to that information;
• Be told how your personal information has been used and to whom it has been disclosed;
• Request that we correct or update inaccurate or incomplete personal information; and
• Withdraw your consent to our continued use of your personal information, subject to legal or contractual restrictions.

To exercise any of these rights, contact our Privacy Officer using the details below. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law. If we are unable to fulfill a request, we will explain why.

13. Children

This website is intended for businesses and adult professional users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

14. Third-party links

Our website may contain links to third-party websites, datasheets, or resources that we do not control. This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any website you visit.

15. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be posted on this page. Your continued use of the website after an update means you accept the revised policy.

16. How to contact us or complain

If you have a concern about how we have handled your personal information, please contact our Privacy Officer first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376, or the privacy regulator in your province.